Privacy and Policy

‘Singing Lessons with Emma’ is committed to safeguarding the privacy of its service users and website visitors. This policy applies where we act as a data controller concerning the personal data of our website visitors and service users. In this policy, “we”, “us”, and “our” refer to ‘Singing Lessons with Emma’. The Wix.com platform hosts our website.

What information does The Wix.com collect?

Wix.com provides us with an online platform to sell our services to you. The data you provide is stored through Wix.com’s data storage, databases and the general Wix.com applications. Your data is stored on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more information, visit: Wix Payments.

How does The Wix.com store, use, share and disclose our site visitors’ personal information?

The Wix.com platform collects and stores any information you enter on our website. The Wix.com platform collects personally identifiable information (including name, e-mail, password, and communications), payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. The Wix.com platform may use software tools to measure and collect session information, including page response times; length of visits to certain pages; page interaction information and methods to browse our website pages.

The Wix.com platform may process information relating to transactions, including customer purchases of our services (“transaction data”). The transaction data may include your contact details and your payment details. The data on transactions may be processed to supply services to our customers on The Wix.com platform, analyse our business performance and keep proper records of the transactions. The legal basis for this processing is for administering our website and business on The Wix.com platform.

Wix Payments, manages financial transactions relating to our website and services. You can find information about the payment service provider’s privacy policies and practices at:

https://www.wix.com/about/terms-of-payments.

The Wix.com platform may process data about your use of our website and services (“usage data”). The usage of data may include your IP address, browser type and version, location, operating system, referral source, length of visit, page views and website navigation, and information about the timing frequency and pattern of your service use. This usage of data may be processed to analyse the use of the website and services. The legal basis for this processing is for monitoring our website and services on The Wix.com platform.

The Wix.com platform may process any of your data identified in this policy where necessary for establishing, exercising, or defending legal claims, whether in court proceedings or an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

The Wix.com platform may process any of your data identified in this policy where necessary for managing risks and obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks. In addition, we may also process any of your data for compliance with a legal obligation to which we are subject or to protect your vital interests.

The Wix.com platform may disclose your data to our professional advisers to obtain or maintain insurance coverage, manage risks, obtain professional advice, or establish, exercise, or defend legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

Our service providers, The Wix and Google, Inc, may store correspondence data. Wix and Google, Inc.’s relevant servers may be in the USA, Ireland and Israel. We will ensure that transfers of your data from within the EEA to these service providers in the USA, Ireland and Israel are protected by appropriate safeguards, namely the Privacy Shield scheme. For relevant details, see:

https://cloud.google.com/security/compliance/privacy-shield/

https://www.wix.com/about/privacy

How do we collect and use information?

When you conduct a transaction on our website, as part of the booking process, we collect and store the personal information you give us through The Wix.com platform including but not limited to: your name, address, phone number, e-mail address, booking information, and communication. We will only use your data to provide services on our website.

We may process any of your data identified in this policy where necessary for establishing, exercising, or defending legal claims, whether in court proceedings or an administrative or out-of-court procedure. The legal basis for this processing is for the protection and assertion of our legal rights, your legal rights and the legal rights of others.

We may process any of your data identified in this policy where necessary for managing risks and obtaining professional advice. The legal basis for this processing is for the protection of our business against risks. In addition, we may also process any of your data for compliance with a legal obligation to which we are subject or to protect your vital interests.

We may disclose your data to our professional advisers to manage risks; obtain professional advice; obtain and maintain insurance coverage and/or to establish, exercise, and defend legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

Why do we collect such personal information?

We collect such non-personal and personal information for the following purposes:

to provide and operate the services;
to provide our users with ongoing services;
to be able to contact our visitors and users with general or personalised service-related notices
to create aggregated statistical data and other aggregated and inferred non-personal information, which our business partners or we use to provide and improve our respective services;
to comply with any applicable laws and regulations.

Retaining and deleting personal data via The Wix.com platform and us

This section sets out data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations concerning the retention and deletion of personal data.

The Wix.com platform may retain your Personal Information for as long as your User Account is active or as otherwise needed to provide you with their services. The Wix.com platform may continue to retain your Personal Information after you deactivate your User Account and/or cease to use any particular Services, as reasonably necessary to comply with The Wix.com platform’s legal obligations; to resolve disputes regarding the users of Wix.com to prevent fraud and abuse, enforce their agreements and/or protect their legitimate interests.

The Wix.com platform maintains a data retention policy which they apply to Personal Information in their care.

In addition to the above, we may retain your data for up to seven years where such retention is necessary for compliance with a legal obligation to which we are subject, to protect your vital interests or the vital interests of another natural person. Also, where necessary for establishing, exercising or defending legal claims, whether in court proceedings or an administrative or out-of-court procedure.

How do we communicate with our website visitors?

We may contact you to notify you of the following:

a.regarding our services;

b.to collect fees or monies owed;

c.to poll your opinions through surveys or questionnaires;

d.to send updates about our services;

e.to contact you to enforce our user agreement, applicable national laws, and any agreement we may have with you; and

f.to resolve a dispute.

We may contact you via e-mail, telephone, and text messages.

How do we use cookies and other tracking tools?

About cookies

A cookie is a file containing an identifier (a string of letters and numbers) sent by a web server to a web browser and stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. Cookies do not typically contain any information that personally identifies a user. Still, personal information we store about you may be linked to the information stored in and obtained from cookies.

Cookies that we use

We use cookies to:

provide a great experience for our visitors and customers;
monitor and analyse the performance, operation and effectiveness of our website; and
ensure our platform is secure and safe to use.

Managing cookies

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser and from version to version. You can, however, obtain up-to-date information about blocking and deleting cookies via these links:

Blocking all cookies will restrict the usability of many websites.

If you block cookies, you may not be able to use all the features on our website.

Children’s Privacy

Please contact us if you are a parent or guardian and know that your child has provided us with personal data. If we become aware that we have collected personal data from a child without parental consent, we will take steps to remove that information from our servers.

How can our site visitors withdraw their consent?

If you do not want us to process your data anymore, please send us a mail at singinglessonswithemma@gmail.com

Your rights

Some of the rights are complex. You should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights. Your rights under data protection law are:

the right to access;
the right to rectification;
the right to erasure;
the right to restrict processing;
the right to object to processing;
the right to data portability;
the right to complain to a supervisory authority; and
the right to withdraw consent.

You have the right to confirm whether or not we process your data and, where we do, access to the personal data provided. Providing the rights and freedoms of others are not affected, we will supply you with a copy of your data held by us. For further information regarding your data held by Wix.com see https://www.wix.com/about/privacy.

You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

In some circumstances, you have the right to the erasure of your data.

Those circumstances include:

the personal data are no longer necessary concerning the purposes for which they were collected or otherwise processed;
you withdraw consent to consent-based processing;
you object to the processing under specific rules of applicable data protection law;
the processing is for direct marketing purposes; and
the personal data have been unlawfully processed.

However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary:

for exercising the right of freedom of expression and information;
for compliance with a legal obligation; and
the establishment, exercise or defence of legal claims.

In some circumstances, you have the right to restrict the processing of your data.

Those circumstances are:

you contest the accuracy of the personal data;
processing is unlawful, but you oppose erasure;
we no longer need the personal data for our processing, but you require personal data for the establishment, exercise or defence of legal claims; and
you have objected to processing, pending the verification of that objection.

Where processing has been restricted on this basis, we may continue to store your data.

However, we will only otherwise process it:

with your consent;
for the establishment, exercise or defence of legal claims;
for the protection of the rights of another natural or legal person; and
reasons of public interest.

You have the right to object to our processing of your data on grounds relating to your particular situation; this is only to the extent that the legal basis for the processing is that the processing is necessary for:

the performance of a task carried out in the public interest or the exercise of any official authority vested in us; or
the purposes of the legitimate interests pursued by a third party or by us.

If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

You have the right to object to our processing of your data for direct marketing purposes (including profiling for direct marketing purposes). If you object, we will cease to process your data for this purpose.

The legal basis for our processing of your data is consent. Processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into a contract. Such processing is automated, and you can receive your data from Wix.com by contacting them directly. This right does not apply where it would adversely affect the rights and freedoms of others.

To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal. You may exercise any of your rights concerning your data by emailing us.

Privacy policy updates

We reserve the right to modify this privacy policy at anytime. Changes and clarifications will take effect immediately upon their posting on the website. In that case, we may notify you here that it has been updated.

Questions and our contact information

This website is owned and operated by Miss Emma Stannard.

If you would like to: access, correct, amend or delete any personal information we have about you, contact us here or using the e-mail address singinglessonswithemma@gmail.com